Front Office Supervisor

7 days ago

Thane, India Hotel Fortune Park Lake City, Thane Full time

Ensure guests receive prompt, professional, and courteous service during check-in, check-out, and throughout their stay.
- Address and resolve guest complaints or issues in a timely and efficient manner, escalating them to management when necessary.
- Provide information on hotel facilities, services, local attractions, and assist with booking reservations.
- Supervise front office staff, including front desk agents, concierge, and bell staff.
- Train, mentor, and evaluate team members to ensure high levels of performance and guest satisfaction.
- Schedule shifts and manage day-to-day operations, ensuring adequate staffing levels at all times.
- Oversee front office operations, ensuring the check-in/check-out process runs smoothly and efficiently.
- Monitor the daily room inventory and ensure accurate room assignments.
- Ensure that all front office procedures (e.g., cash handling, guest data entry, reservations) are followed in accordance with hotel standards.
- Manage the cash drawer and ensure proper billing and payment procedures are followed.
- Review and verify all guest folios for accuracy, including charges for rooms, amenities, and incidental services.
- Assist with the preparation of reports on hotel occupancy, revenue, and other front office metrics.
- Act as the liaison between the front desk and other departments (e.g., housekeeping, maintenance, F&B) to ensure that guest requests and needs are met promptly.
- Communicate guest feedback to management and work together to implement improvements.
- Ensure compliance with hotel policies, procedures, and health & safety regulations.
- Follow all safety protocols and procedures to ensure guest and staff safety.
- **Managing cash**: Balancing credit card, cash, and charges
- **Managing guest feedback**: Proactively seeking guest feedback and compiling and reporting it to relevant departments.

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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