Tele Calling Executive

7 days ago

Andheri Mumbai Maharashtra, India Update Advertising and Marketing Pvt. Ltd. Full time

Call Centre Representative

Update Advertising is India's only Geotargeting Campaign Management Platform for Audio Visual advertising in India, offering bespoke narrowcasting solutions for Advertiser’s basis geo-location and psychographic personas.

Job Brief

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. **We need people who know regional languages besides Hindi and English, like Marathi, Telugu, Kannada, Tamil, Malayalam, Bangali, etc.**

**Responsibilities**:

- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Ensure you follow the customer service script provided by the company for uniformity.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets and customer queries.

**Requirements**:

- Prior experience with customer service and call centers in relevant job roles.
- Experience in MS Office and Data Management
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over **regional languages.**

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Call center: 2 years (required)

**Language**:

- Regional Languages (preferred)
- Hindi (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (preferred)

Work Location: In person

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