Servicenow Itom Architect

2 days ago

Bengaluru Karnataka, India Technomore Solutions Pvt Ltd Full time

**Job Title**: ServiceNow ITOM Architect
**Experience**: 8 to 12 Years
**Location**: Chennai, Coimbatore, Bangalore, Pune
**Immediate Joiners Preferred**

**Key Responsibilities**:

- Lead end-to-end architecture, design, and implementation of ServiceNow **ITOM modules**, including:

- **Discovery**:

- **Service Mapping**:

- **Event Management**:

- **Operational Intelligence / Health Log Analytics**:

- **Cloud Management / Orchestration** (Optional but preferred)
- Design scalable and robust solutions for:

- **CMDB population, health, and governance**:

- **Event correlation, alert management, and root cause analysis**:

- **Automated service dependency mapping**:

- Develop ITOM **roadmaps and strategies** aligned with business goals and ServiceNow best practices.
- Define **integration patterns** between ITOM and ITSM, ITAM, CMDB, AIOps, and third-party monitoring tools.
- Guide technical teams on development, configuration, and customizations using probes, sensors, discovery patterns, event rules, and service maps.
- Conduct **CMDB rationalization, data model design, and health reporting.**:

- Collaborate with cross-functional stakeholders, including platform owners, security, and infrastructure teams, to ensure successful ITOM delivery.
- Conduct architectural reviews, technical workshops, and governance sessions.
- Drive **best practices, standardization, and optimization** in ServiceNow ITOM deployments.
- Evaluate and recommend new ITOM features and ServiceNow upgrades.
- Provide **mentorship to ITOM developers and consultants.**

**Required Skills & Experience**:

- **8-12 years of ServiceNow experience**, including **5+ years in ITOM architecture and leadership roles.**:

- Expertise in architecting solutions using:

- **Discovery (Horizontal & Top-down)**:

- **Service Mapping**:

- **Event Management**:

- **Operational Intelligence (Optional but preferred)**:

- **CMDB health and governance**:

- Strong knowledge of **MID Server architecture, distributed deployments, and security configurations.**:

- Deep understanding of **CMDB CI classes, relationship models, normalization, and reconciliation.**:

- Experience integrating ServiceNow ITOM with external monitoring and IT operations tools (e.g., SolarWinds, Dynatrace, Azure Monitor).
- Proficiency in **ServiceNow scripting (JavaScript, Glide API), Flow Designer, REST/SOAP APIs.**:

- Experience working with **ServiceNow AIOps / Health Log Analytics** (preferred).
- ITOM Suite certifications (CIS-ITOM) and ServiceNow Architect certifications are a strong plus.
- Strong leadership, communication, and stakeholder management skills.

**Contact**: +91-6303078794

**Job Types**: Full-time, Permanent

Pay: ₹930,714.67 - ₹2,462,219.68 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- ITOM Architect: 5 years (required)

Work Location: In person

Application Deadline: 18/07/2025
Expected Start Date: 21/07/2025

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