ServiceNow ITOM Architect

4 days ago

Bengaluru, India Creenosolutions Pvt Ltd Full time

ServiceNow ITOM : Detailed Skills Requirement 1. ServiceNow Event Management Skills Required Core Skills : - Strong understanding of Event Management architecture and data flow in ServiceNow. - Experience with event rules, alert correlation, deduplication, suppression rules. - Ability to create and manage operational intelligence signals. - Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.). - Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods. - Proficiency in JavaScript for customizing alert actions and logic. - Building and tuning service health dashboards (Service Health, Impact Map, Alert Console). - Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling. Preferred Tools/Experience : - MID Server configuration for Event ingestion. - ITOM Health or Health Log Analytics (if applicable). - SCOM or other enterprise-grade monitoring tool integrations. 2. ServiceNow Discovery Skills Required Core Skills : - Deep knowledge of horizontal discovery, credentials management, and CI classification. - Configuration of MID Servers, Probes, and Sensors. - Scripting expertise for custom patterns, sensor modifications, and data normalization. - Strong understanding of protocols : SSH, WMI, SNMP, WinRM, PowerShell. - CI Identification and Reconciliation strategies. - Working knowledge of Cloud Discovery (AWS, Azure, GCP). - Good understanding of firewalls, network topologies, and proxy setups in enterprise environments. Platform Knowledge : - CI Class Models and integration with CMDB. - CSDM alignment and CMDB health metrics. - Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools. 3. ServiceNow Service Mapping Skills Required Core Skills : - Experience with pattern-based and traffic-based service mapping. - Creating, debugging, and extending Service Mapping patterns.In-depth knowledge of : - Application stacks (e.g., Web, App, Database) - Load balancers, clusters, and middleware - Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-cfg.xml, web.xml, etc.) - Ability to define entry points, identifiers, and connection sections. - Collaborating with app owners for business service onboarding. - Troubleshooting using Pattern Designer, logs, and Discovery Behavior. Advanced Knowledge : - Mapping services to Business Applications in CSDM. - Layer 2/3 network dependency awareness for service pathing. General ITOM/Platform Skills (Applicable to All) - Hands-on experience in ServiceNow ITOM Workspace. - Proficient in JavaScript, JSON, and ServiceNow's script includes. - Familiarity with CMDB, CSDM (v3/v4), and CI lifecycle. - Experience with Update Sets, Scoped Applications, and Instance Cloning. - Good understanding of data governance, compliance, and CMDB health KPIs. - ITIL Foundation knowledge (Incident, Change, Problem). Certification Module Alignment Level : - Certified System Administrator (CSA) All ITOM modules Entry-level Required - Discovery Implementation Specialist Discovery Intermediate Strongly Preferred - Service Mapping Implementation Specialist Service Mapping Intermediate Strongly Preferred - Event Management Implementation Specialist Event Management Intermediate Preferred - CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation Required (ref:hirist.tech)

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