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Front Office Assistant

2 weeks ago

Richmond Town Bengaluru Karnataka, India Hotel Ramanashree Richmond Full time

**Front Office Associate**

**Department**: Front Office / Guest Services
**Industry**: Hospitality (Hotels & Resorts)
**Reports To**: Front Office Manager / Duty Manager

**Job Summary**

The Front Office Associate is responsible for providing excellent guest service and ensuring a smooth check-in/check-out experience. This role acts as the first point of contact for guests, delivering warm hospitality, managing reservations, and handling guest requests efficiently and professionally.

**Key Responsibilities**:

- Greet and welcome guests upon arrival with a friendly and professional demeanour.
- Perform check-in and check-out procedures efficiently using the hotel’s PMS (Property Management System).
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Maintain up-to-date knowledge of hotel policies, room rates, packages, promotions, and local attractions.
- Ensure accurate guest billing and payment transactions.
- Coordinate with housekeeping and other departments to ensure timely room readiness.
- Manage reservations, cancellations, and modifications in the system.
- Maintain cleanliness and organization of the front desk area.
- Prepare daily reports and handovers for upcoming shifts.

**Qualifications**:

- Bachelor’s degree or Diploma in Hotel Management or related field preferred.
- 1-3 years of experience in a front desk or customer service role in the hospitality industry.
- Proficiency in hotel management software.
- Strong communication and interpersonal skills.
- Good command of English (spoken and written); additional languages are a plus.
- Pleasant personality with a guest-oriented attitude.
- Ability to work in shifts, including weekends and holidays.

**Skills Required**:

- Customer service excellence
- Multitasking and time management
- Problem-solving abilities
- Attention to detail
- Professional appearance and grooming
- Team collaboration

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,094.22 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Guest relations: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person