Inbound/outbound Telecallers

4 days ago

Mumbai, India Live Connections Full time

**PRINCIPAL RESPONSIBILITIES**:
Inbound / Outbound interaction with clients

Skilling on all voice and back office queues as per requirement.

Good computer navigational skills and familiar with MS office

Should have good customer service skills

Understand customer queries / request and act accordingly.

Maintain a healthy and clean work environment.

Update knowledge of process on regular basis.

**CRITICAL SKILLS REQUIRED**

Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response - both written and verbal.

English Language proficiency overall needs to be excellent.

Good telephone skills, able to listen patiently & remain focused throughout the conversation

Good customer care skills - able to empathize, with a natural ability to assist & support, including commitment to follow through

Basic understanding of business structure, including key processes, services, business goals & role of main functions

Good information processing skills - able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability - can make inferences, draw conclusions, reason from information provided etc.

Good team working skills with the ability to contribute to effective team performance

Basic influencing & persuasion skills.

Good self-organizational skills.

Results focused initiative to achieve required results. Methodical, accurate with attention to detail - able to spot error, ignore irrelevant details, recognize similarities etc.

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 7824886033

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