Customer Success Executive

1 day ago

Anna Salai Chennai Tamil Nadu, India ARK CANTON ENTERPRISES PRIVATE LIMITED Full time

**Position**: Customer Success Executive (Fresher)

**Stipend**: 5,000

**Roles and Responsibilities**:

- Coordinate project management activities, resources, equipment, and information.
- Receive and acknowledge the client’s enquiry via portal or directly.
- Collaborate with the estimator to calculate costs and provide a quote to the client.
- Engage with the client to get feedback or approval on the quote shared.
- Act swiftly on job approval, managing the process from purchasing to production.
- Send samples to the client for approval.
- Conduct quality checks during production to prevent last-minute issues.
- Work closely with production to confirm delivery dates and update the client.
- Notify accounts about the delivery, follow up on invoicing, and ensure payment is received if needed.
- Resolve any issues promptly if they arise from the client.
- Follow up with the client regarding upcoming projects.
- Maintain records of vouchers, invoices, and payments.
- Preparing monthly and quarterly client reporting.
- Managing client relationships when required.
- In accordance with the appointment schedule, clients' locations must be visited
- Cross-selling to existing customers

**Skills & Qualifications**:

- Currently pursuing or recently completed a degree in Business, Project Management, or a related field.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and a proactive attitude.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Being open to visiting the client's place

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

Work Location: In person

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