Customer Success Trainee

**Job Description: Customer Success Team**

Greetings from Skolar

**Company Profile**:
Skolar aims to provide the finest project-based education to learners, helping them in getting placed in their dream companies by providing them with the right training and path to outperform their interviews. We dedicate our platform to providing you with the very best mentorship on our courses, with an emphasis on Interactive learning style, a great mentorship workaround, and affordability across all the courses thus helping students achieve more holistic education and prepare them for better career opportunities.

Skolar, a leading up-skilling company, is seeking a dynamic and talented individual to join our team as a Customer Success Intern.

**Designation**:Customer Success Trainee.

**Roles and Responsibilities**:

- Relationship Building: Develop and maintain strong relationships with clients, acting as the main point of contact for their needs and ensuring overall customer satisfaction.
- Onboarding: Guide new clients through the onboarding process, providing them with necessary resources, training, and assistance to ensure a seamless transition onto our e learning platform.
- Payment Collection: Follow up with clients on pending payments, maintain accurate records, and resolve any billing-related queries or issues.
- Query Resolution: Address client inquiries and concerns promptly, providing comprehensive solutions and troubleshooting assistance to ensure a positive customer experience.
- Issue Resolution: Investigate and resolve any technical or platform-related issues reported by clients, coordinating with the appropriate internal teams to ensure swift resolutions.
- Excel Proficiency: Utilize Excel to generate reports, analyze data, and provide insights to clients on their up-skilling journey, effectively communicating key findings.
- Multilingual Support: Provide support to clients in English and Hindi as well as various

South Indian languages ensuring effective communication and understanding of their requirements.
- Problem Solving: Demonstrate strong problem-solving skills, identifying and addressing client challenges proactively, and proposing appropriate solutions to enhance their experience and achieve their desired outcomes.
- Training and Presentation Skills: Conduct product training sessions and presentations for clients and colleagues, showcasing the features and benefits of our e-learning platform, and providing guidance on maximizing its effectiveness.

**Job Skills & Qualifications**:

- Completed or pursuing Bachelor's degree in a relevant field.
- Proven experience in a customer success or account management role, preferably within the e
- learning or software industry.
- Proficiency in using Excel for data analysis and reporting.
- Excellent communication skills in English, Hindi, and South Indian languages (such as

Tamil, Telugu, Kannada, or Malayalam).
- Strong problem-solving abilities, with a track record of resolving client issues effectively and efficiently.
- Ability to multitask and manage multiple client relationships simultaneously.
- Exceptional interpersonal skills with a customer-centric approach.
- Demonstrated training and presentation skills.
- Familiarity with e-learning platforms and software is a plus.
- Positive attitude, adaptability, and a willingness to learn and grow within a fast
- paced environment.

**Working Days**:6 days’ work/week (Sunday will be the Week-Off)

**Probation Period**:06 Months

Post Training/Probation Period: 3 to 5 LPA (Based on performance during Probation period).

If you are passionate about customer success, have excellent communication skills, and thrive in a collaborative and dynamic environment, we would love to hear from you.

Join Skolar and help shape the future of e-learning while ensuring our clients' success

**Job Types**: Full-time, Fresher

**Salary**: ₹150,000.00 - ₹180,000.00 per year

Schedule:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8681034983