
Change Coordinator
2 weeks ago
**Req ID**:232945
We are currently seeking a Change Coordinator to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN).
MAIN DUTIES
The main duties include:
A minimum of 2 years' experience in a similar role
Exemplary written English and time-keeping skills
Experience of working for a managed service provider
Working understanding of ITIL principles and concepts
IT literate with a working understanding of software development, networking, server, storage, security, backup and virtualisation principles and concepts
Strong senior stakeholder management skills, capable of asking the 'right' questions
Previous experience in implementing change management processes and obtaining cultural buy-in
Educating IT staff on the change management process
Leading change advisory board (CAB) meetings
Logically assessing changes
Coordinating technical and business risk assessments, ensuring completion
Escalate assessment delay issues
Approving changes for deployment
Management of schedule conflicts
Interfacing into release, environment and configuration management functions as required
Ensuring post-implementation reviews are conducted
Ensuring CMDB updates are completed
Reporting on change management activities
Escalating to IT management if an unauthorised change is discovered, following through to corrective action
Proposing and implementing improvements to the change management process
Approving requests for new standard changes to be added to the standard change library
Continually reviewing standard change library to ensure content remains applicable and accurate
Involvements
Client Facing
Communication
Reporting and Governance
Third-party Liaison
- Incident Management
Problem Management
- Change Management
- Release & Environment Management
- Configuration Management
- Knowledge Management
SKILLS REQUIRED
ITIL qualified
Working understanding of ITIL principles and concepts
Working in a similar role for a managed service provider
Exemplary written English and time-keeping skills
IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts
Strong senior stakeholder management skills, capable of asking the 'right' questions
Previous experience in implementing major incident and problem management processes and obtaining cultural buy-in
Experience in using Remedy (desirable)
Experience of working with off-shore teams (desirable)
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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