Change Coordinator

13 hours ago

Bengaluru, India NTT DATA Full time

**Req ID**:232945

We are currently seeking a Change Coordinator to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN).

MAIN DUTIES

The main duties include:
A minimum of 2 years' experience in a similar role

Exemplary written English and time-keeping skills

Experience of working for a managed service provider

Working understanding of ITIL principles and concepts

IT literate with a working understanding of software development, networking, server, storage, security, backup and virtualisation principles and concepts

Strong senior stakeholder management skills, capable of asking the 'right' questions

Previous experience in implementing change management processes and obtaining cultural buy-in

Educating IT staff on the change management process

Leading change advisory board (CAB) meetings

Logically assessing changes

Coordinating technical and business risk assessments, ensuring completion

Escalate assessment delay issues

Approving changes for deployment

Management of schedule conflicts

Interfacing into release, environment and configuration management functions as required

Ensuring post-implementation reviews are conducted

Ensuring CMDB updates are completed

Reporting on change management activities

Escalating to IT management if an unauthorised change is discovered, following through to corrective action

Proposing and implementing improvements to the change management process

Approving requests for new standard changes to be added to the standard change library

Continually reviewing standard change library to ensure content remains applicable and accurate

Involvements

Client Facing

Communication

Reporting and Governance

Third-party Liaison
- Incident Management

Problem Management
- Change Management
- Release & Environment Management
- Configuration Management
- Knowledge Management

SKILLS REQUIRED

ITIL qualified

Working understanding of ITIL principles and concepts

Working in a similar role for a managed service provider

Exemplary written English and time-keeping skills

IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts

Strong senior stakeholder management skills, capable of asking the 'right' questions

Previous experience in implementing major incident and problem management processes and obtaining cultural buy-in

Experience in using Remedy (desirable)

Experience of working with off-shore teams (desirable)

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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