Customer Service Agent

2 days ago


Thane, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title: Customer Service Representative (Chat Process - Healthcare)**

**Location**: Thane, Maharashtra, India

**Shift Timing**: US Process (Night Shift)

**Job Type**: Full-Time

**Benefits**:

- Home pick-up and drop-off services
- Competitive salary

**Key Responsibilities**:

- Handle inbound and outbound customer chats related to healthcare services.
- Resolve customer queries and complaints promptly and accurately.
- Provide information about healthcare services and assist customers with their needs.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and security.

**Requirements**:

- **Education**:

- HSC (Higher Secondary Certificate) with a minimum of 6 months of experience in customer service.
- Graduates with a minimum of 1 year of experience in customer service.
- **Experience**:

- Mandatory experience in customer service, preferably within the healthcare sector.
- **Skills**:

- Excellent written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

**Additional Information**:

- Home pick-up and drop-off services will be provided for convenience and safety.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Location**:

- Thane, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 7715882251



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