
Customer Service Agent
2 days ago
**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**
**Job Title: Customer Service Representative (Chat Process - Healthcare)**
**Location**: Thane, Maharashtra, India
**Shift Timing**: US Process (Night Shift)
**Job Type**: Full-Time
**Benefits**:
- Home pick-up and drop-off services
- Competitive salary
**Key Responsibilities**:
- Handle inbound and outbound customer chats related to healthcare services.
- Resolve customer queries and complaints promptly and accurately.
- Provide information about healthcare services and assist customers with their needs.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure compliance and security.
**Requirements**:
- **Education**:
- HSC (Higher Secondary Certificate) with a minimum of 6 months of experience in customer service.
- Graduates with a minimum of 1 year of experience in customer service.
- **Experience**:
- Mandatory experience in customer service, preferably within the healthcare sector.
- **Skills**:
- Excellent written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
**Additional Information**:
- Home pick-up and drop-off services will be provided for convenience and safety.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Location**:
- Thane, Maharashtra (required)
Work Location: In person
**Speak with the employer**
+91 7715882251
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