CRM Executive

2 days ago

Gurgaon, India Hear.com IN Full time

sold. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to
better hearing. Our team has grown to over 1,000 people, with 8 international locations in Miami,
Denver, Berlin, Toronto, Seoul, Kuala Lumpur, Bern, and New Delhi. Join us now as we continue to
revolutionize this $15 billion industry
We are looking for a CRM Executive to join our Customer Acquisition Team in Gurgaon, India. To be
considered, please submit your resume with a brief cover letter.

knowledge in managing messaging automation platforms, a strategic mindset and deep technical
knowledge.

**Your responsibilities**
- Work as an integral member of a high-performing marketing team to develop and implement our
- Help generate engaging customer journeys and campaigns through a variety of touchpoints

engaged throughout
- Build and execute CRM campaigns that reactivate leads while providing our customers with useful

and interesting information about hearing aids and hearing care

custom content
- Data Management, interpretation and operational work
- Understand, improve and follow guidelines to improve inbox placement, prevent spam filtering,
- Manage outbound messaging unit costs, vendor relationships, and necessary functionality to drive

marketing campaigns
- Assist the CRM manager in various projects as required

**Your profile -**
- 1-2 years' experience in handling CRM activities like customer reactivation and lead generation via

Cloud / Marketo / ActiveCampaign etc. will be an advantage
- Monitoring, analysis and optimization of campaigns
- Strong analytical skills in order to improve performance and drive A/B tests - comfortable with

Excel and pivot tables
- Creative, conceptual, and customer-centric thinking as well as deep technical understanding
- Positive, flexible, and well-organized to thrive in a rapid environment and meet challenging

deadlines
- A self-driven and reliable problem solver with a highly collaborative approach

**What we offer -**
- A high degree of autonomy and responsibility from day one
- An open-minded and international working environment, driven by high energy levels, creativity,

and passion for hearing care and serving our customers
- Growth opportunities for all employees through training and workshops
- Competitive salary and benefits package

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