Admission Counselor

1 week ago

Panchkula, India persystent consultancy services Full time

**Designation**: Admissions Counselor

**Experience**:2 Years

**Salary**:15k to Upto 25k

**Company Name**:Institute of Professional Banking (IPB)

**Band & Level**: Band: E, Level: E1

**Reporting Manager**: Centre Head

**Department**: Sales

**Type of Employment/ Hours**: Full Time

**Working Days**:5 Days (Alternative Saturdays Off)

**Location**:SCO-11, Level II, Sector-11, Panchkula, Haryana 134115

**Skills Required**:

- Minimum 1 to 2 years of experience as an Admission Counselor / Academic Counselor / Telesales Executive.
- Education level: Graduated from any recognized University.
- Microsoft Word, Excel and PowerPoint, Internet usage and data finding, Corporate brands.
- Fluency in English, Persuasion skills, rapport-building skills, and Telephone etiquette.
- Effective counseling for enrollment of Prospective Students.
- Customer Relationship Management and data management.
- Learning and Development
- Handling Visits and Offline queries
- Daily/ Weekly and Monthly Sales Report
- Revenue Generation / Target Achieved
- Student Feedback / Reference
- **People Skills**:Learning & Exploring, Team Work & Coordination, Communication & Interpersonal skills, Conflict Reporting, Time Management.
- **Process Management**:Organizing & Execution, Result Orientation, Technology & Implementation.
- **Change Management**:Adaptability, Feedback, Cultural Awareness.
- **Business Acumen**: Functional Understanding, Knowledge of Business, Cost-Effective Working.

**Responsibilities**:

- **Effective counselling for Enrolment of Prospective Students**:

- Increase student enrolment in programs offered by the institute by following the sales and marketing process.
- Career counselling for prospective learners to ensure Sales.
- Tele-Counseling and follow-up on the database generated through structured campaigns.
- Attending calls - Receiving, and responding as pleasantly as possible, while trying to provide full information and support to the students, parents, and channel partners.
- **Customer Relationship Management and Data Management**:

- Create a customer service culture, always putting the customer's needs first.
- Ensure continuous interaction with the customer/ student to make sure that areas of concern can be worked upon for improved service levels.
- Lead by example; demonstrate excellent customer service to increase client satisfaction and program growth.
- Effective handling and use of CRM and ERP systems.
- **Learning and Development**:

- Self-Inculcate the Training philosophies with the WIN-WIN-WIN policy in the organization
- Improve skills and knowledge by attending regular training programs.
- Abide by all disciplinary procedures, guiding principles, and core values of the Institute.
- Innovative thinking and work on new Initiatives to bring tangible benefits to the Institute.

**HR - Mansi Rajput**

**Contact Number - 7042886905**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- Admission Counselor or Tele sales Executive: 2 years (preferred)
- Microsoft Word: 2 years (preferred)
- Microsoft Excel: 2 years (preferred)
- Microsoft Powerpoint: 2 years (preferred)
- Communication skills: 2 years (preferred)
- Customer relationship management: 2 years (preferred)
- sales report: 2 years (preferred)
- Revenue Generation: 2 years (preferred)
- Data management: 2 years (preferred)

Work Location: In person

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