Network Technician

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- Junior Network Engineer, Tier 2

Role Summary:
The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience.

As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers, and you will be able to work on different customers’ technologies and products.

Job Scope/Supervision:
The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced

Duties and Responsibilities:
Main job responsibilities are:

- Work over different customer and backbone environments
- Configure and manage devices we provide to our end customers
- Troubleshoot problems within GTT’s network
- Participate in direct communication with customers and third party companies aiming to resolve the problem
- Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems
- Network Engineer, Tier 2

Role Summary:
The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position.

Job Scope/Supervision:
Duties and Responsibilities:
Transport

Assisting in customer test & turn-up (DWDM/ADM/Ethernet)

Customer circuit troubleshooting with the aid of industry-standard test equipment

Liaising with all GTT NOC Engineers and Network Operations departments in other countries

Report writing and creating/maintaining inventories

Assisting in the management of a Planned Preventative Maintenance program and schedules

Network installations

Non-routine duties will be allocated as deemed necessary

Facilities

Monitoring Contractors and training other members of staff when applicable.

Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment

Periodically inspect the equipment, locate, and correct problems before breakdowns occur

Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable

When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers

Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works

Aim to constantly reduce operational running costs

Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works

Provide hands-on and technical assistance during an emergency
- Network Security Engineer, Tier 2

Role Summary:
The security engineering team is key to develop and maintain GTT cloud network and security platforms, both in managed services and Cloud ecosystems, more focused in ensuring of optimal levels of platform performance and capacity, maintaining as well high levels of cost efficiency.

Support operational teams with last tier support, as well as SOC team projects and platform implementations.

Whenever needed, it may be required to support the implementation of customer specific solutions and Service Transition process.

A good part of the time will be spent running projects, both for customers and Internal systems.

Job Scope/Supervision:
On a regular basis it will be requested to perform vulnerability assessments and develop action plans to mitigate vulnerabilities found across GTT estate.

Duties and Responsibilities:
Implement, maintain and develop security platforms across regions and manage all aspects of their life cycle, as per product and architecture teams requirements;
Act as technical escalation point whenever needed for Incident and Problem Management;
Create and maintain platform documentation to comply with GTT ITIL approach and support several certifications GTT has like ISO 27001, ISO 20000, PCI DSS and BSI.

Help manage vendor relationship for security platforms;
Perform technical audits as required to verify customer and platform standards are met and maintained;
Perform on-going performance tuning and resource optimization as required.

It is expected that the role is able to help to improve and automate processes related to management throughout service lifecycle

Applies ITIL and Agile m