Network Technician

7 days ago

Pune, India GTT Communications Full time

Role Summary:
The Network Management Centre (NMC) manages and maintains backbone network 24x7 and Network Technician will be responsible for all monitoring and troubleshooting activities in the backbone network.

Internal Departments they will interact with:
Supplier Management, PNOC, NOC, Sales, Support, Assurance, Finance,Disconnects

Main Responsibilities:

- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all network and customer faults
- Generate action plans to troubleshoot all Hosting network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Liaise with customer representatives to progress fault resolution
- Support local Field operations with maintenance activities
- Report security incidents to the appropriate operations functions on detection
- Provide support to managers, team members and other colleagues to ensure departmental best practice is adhered to.
- Escalating complex issues to 3rd Line or Core whichever applicable.
- To achieve agreed performance levels in line with Business targets, Customer requirements and the functional SLA’s.

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