Product Support Rep I

2 weeks ago


Hyderabad Telangana, India Brightstar Lottery Full time

**Location**:Hyderabad, IN, 500 081

**Requisition ID**:17700

**Short Description**
- A great opportunity to bring your customer support experience to a technical role

**Main Activities include**:

- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up on tickets
- Document information according to standard operating procedures
- Flexible to work 24/7 shifts

**Education and Experience**:

- Proficient in MS office
- English language proficiency
- Expert Level
- Knowledge of customer service principles and practices
- Some experience in a customer service environment

**Preferred Experience**:

- Tech Support experience is Preferred, but not essential
- Unix skills, understanding of DB queries
- Incident management
- Hands-on experience monitoring tools like ELK, Nagios, Grafana or similar tools
- Bachelor’s degree or equivalent

**Key Competencies**:

- Excellent verbal and written communication skills
- listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience

**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- #LI-JB1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $INSERT HERE - $INSERT HERE. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.



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