Product Support Rep Ii

2 weeks ago

Hyderabad Telangana, India Brightstar Lottery Full time

**Location**:Hyderabad, IN, 500 081

**Requisition ID**:17663

**Main Activities**:

- L1 Tech Support experience is Preferred
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Follow up on tickets
- Document information according to standard operating procedures
- Flexible to work in 24/7 shifts

**Education and Experience**
- Bachelor’s degree or equivalent (Btech Preferred)
- proficient in MS office
- English language proficiency
- Expert Level
- Knowledge of customer service principles and practices
- Some experience in a customer service environment

**Key Competencies**:

- Excellent verbal and written communication skills
- listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
- #LI-JB1

**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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