Developer Analyst II

1 week ago

Hyderabad, Telangana, India Realpage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview

SUMMARY

The Developer Analyst contributes specialized business and technical knowledge in multiple application development efforts. Principle responsibility will be to provide analytical and technical support for RealPage's applications in a research and development capacity. The ideal candidate will utilize industry experience to support RealPage applications, working closely with clients, developers, and business analysts to improve the overall usability and functionality of the product.

Responsibilities

PRIMARY RESPONSIBILITIES

  • Triage the customer support escalations and help prioritize issues for engineering in terms of importance to the business.
  • Resolve product issues by analyzing and troubleshooting; refrain from escalating to the engineering team when possible.
  • Receive and answer internal product functionality questions from support reps, interface with engineering on design issues, and communicate that back to the support rep.
  • Work with Quality Assurance to help pinpoint customer issues which may be system defects; explain and update product support of research results.
  • Help pinpoint, document and prioritize internal support requests.
  • Assist the Product Support team providing accurate communication messages regarding product functionality, help identify common causes of confusion which can be limited through feature development or improved documentation.
  • Define consistent views and processes for support reps, ensure that fixed issues tied to cases are communicated back to customers promptly; help set customer expectations with regards to resolution times.
  • Moderate and answer questions in the user forum.
  • Assist with defining parameters, pricing and timeframes for possible engineering services such as data restore.
  • Assist with identifying solutions for design errors.
  • Build and maintain positive relationships with clients and internal staff.
  • Manage tasks to meet the assigned project dates.

Qualifications

Skills

Required:

  • Data Analysis
  • Tech Stack - SQL Server
  • Analytical/Problem Solving

Education

Preferred:

  • Bachelors or better in Business Administration or related field.
  • Bachelors or better in Computer Science or related field.
  • Bachelors or better in Information Technology or related field.

Experience

Required:

1-2 years experience

  • Solutions Analyst II

    1 week ago

    Hyderabad, Telangana, India JPMorganChase Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JOB DESCRIPTIONWe have an exciting opportunity for you to advance your career as a Solutions Analyst II, where your expertise will help shape impactful business solutions.Job summaryAs a Solutions Analyst II at JP Morgan Chase within Corporate Technology, you will bridge the gap between business, operations, and technology teams to deliver effective...

  • Forecasting Analyst II

    1 week ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Forecasting Analyst II

    1 week ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Forecasting Analyst II

    1 week ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Data Analyst II

    1 week ago

    Hyderabad, Telangana, India Uber Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the Team Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of UberAbout...

  • Analyst II/Senior

    1 week ago

    Hyderabad, Telangana, India Deloitte Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    SummaryPosition SummaryAnalyst II/Senior–U.S. India Office of Tax LeadershipDeloitte Tax Services India Private Limited (USI Tax) commenced operations in June 2004. Since then, nearly all the Deloitte Tax LLP (Deloitte Tax) U.S. service lines have obtained support through the USI Tax teams.We are leading our clients through the tax transformation taking...

  • Software Development Engineer II-Full Stack Developer

    1 week ago

    Hyderabad, Telangana, India IKF Finance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description: Software Development Engineer II (SDE II) - Full Stack DeveloperPosition OverviewWe are looking for a motivated Software Development Engineer II (SDE II) - Full Stack Developer to join our growing team in Hyderabad. The candidate will contribute to building and maintaining web applications using React, , MongoDB, SQL, and basic DevOps...

  • Developer II

    1 week ago

    Hyderabad, Telangana, India RealPage Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview:We are the leading global provider of software and data analytics to the real estate industry. We steer clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority, and RealPage employees are our greatest asset. As a Developer II, you will be responsible for...

  • QA Analyst II

    2 weeks ago

    Hyderabad, Telangana, India Vertafore Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you're interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we'd love to hear from youWe are headquartered in Denver, Colorado, with...

  • Business Analyst II

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    At Amazon, we strive to be the most innovative and customer centric company on the planet. Come work with us to develop innovative products, tools and research driven solutions in a fast-paced environment by collaborating with smart and passionate leaders, program managers and software developers. This role is based out of our Hyderabad corporate office and...