Product Support Rep Ii

4 days ago

Hyderabad, India IGT Full time

Location: Hyderabad, IN, 500 081- Requisition ID: 13283**Responsibilities**:
**Main Job Tasks and Responsibilities**
- Ensure Tickets are handled within SLA’s
- L1 Tech Support experience is Preferred
- Knowledge of Monitoring Tools like Nagios, ELK, Op5, Grafana is preferred
- Basic Linux skills.
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- route calls to appropriate resource
- follow up on tickets
- document information according to standard operating procedures
- Flexible to work in 24/7 shifts

**Qualifications**:
**Education and Experience**
- Bachelor’s degree or equivalent (Btech Preferred)
- proficient in MS office
- English language proficiency
- Expert Level
- Knowledge of customer service principles and practices
- Some experience in a customer service environment

LI-SA1

**Keys to Success**:

- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._

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