Custome Support Executive

5 days ago

Vasai, India SRB Computers Full time

Work from office only | Day Shift Only

**Job Description**:
Roles Responsibilities:
Handle inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions..
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.

Immediate Joiners
Fresher & Experience both can apply
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.

**Education**:
Higher Secondary(12th Pass) (preferred)
**Experience**:
total work: 1 year (required)
Customer service: 1 year (required)

**Language**:
Hindi (preferred)
English (preferred)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹120,000.00 per year

Schedule:

- Day shift

Shift:

- Day shift

Ability to commute/relocate:

- Vasai - 401208, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Business development: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)

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