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Overseas Education Counsellor

2 weeks ago

Mumbai Maharashtra, India The Designer's Class Full time

KEY AREAS OF RESPONSIBILITY

Service Excellence (internal

and external) **Promptly, professionally, courteously and in a friendly manner**

role. **Develop and maintain professional client and potential client**

relationships. **Manage complex queries for resolution and mark it to the attention**

of Branch head; ensure it is followed up and resolved
- Maintain up to date knowledge on latest updates / trends. **Speedily determine when an issue needs to be escalated to the**

Supervisor for resolution

KRA
- Guide student with complete procedure on seeking admission, entry

requirement, visa requirement, funding, student visa formalities, post

study work visa options
- Provide professional and quality counseling service that exceeds

customer and client expectations. **Be a productive and effective member of office team and support**

Branch Head through exhibiting collaborative operating style

thereby building team spirit **Responsible for start to end process**

Record Management **Maintain accurate and organized client notes in CRM.** Ensure records are maintained using established systems, to ensure

easy access and retrieval when needed

Accounts & Expenditure
- Accurately and efficiently take any payments from clients and

ensure correctly recorded. **Ensure accurate account records are kept associated with payments**

and expenses to and from the business. Continuous Improvement **Bring new ideas and/or innovations wherever possible**
- Working with team to identify and improve processes, systems and

create efficiencies within the business
- Keep up to date with latest changes in study rules, regulations and

trends. **Be certified as a Counsellor for assigned destinations (pass test every year)**

Other
- Help to maintain and improve the business image and brand in the

marketplace
- Train New joines and Jr. staff members
- Other service support tasks as requested or directed by Branch

Head, Sr. Counselor’s and team members

Working Days
- Monday to Saturday

Timing
- 9.30AM TO 6.00PM

**Job Types**: Full-time, Permanent

Pay: ₹70,000.00 - ₹80,000.00 per month

Schedule:

- Day shift

Work Location: In person