Customer Service Representative

2 days ago

Mohali Punjab, India Maple Hill Outsourcing services Full time

**Key Responsibilities**:
**Quotes and Invoices**: Leverage your experience to generate precise quotes and invoices, explaining costs to customers and managing payment discussions professionally.

**Appointment Management**: Schedule service appointments based on customer needs and shop capacity, ensuring seamless scheduling and adherence to customer timelines.

**Customer Satisfaction**: Address customer concerns efficiently, follow up on outstanding issues, and ensure a high standard of service is maintained throughout the customer experience.

**Coordination with Technicians**: Act as the liaison between customers and technicians, providing service updates and expected completion times.

**Documentation**: Maintain comprehensive records of interactions, quotes, invoices, and service agreements to ensure accurate follow-up.

**Shift Coordination**: Work exclusively during US-based night hours to provide timely support for our clients.

**Qualifications**:
**Experience**: Minimum 5 years in customer service, preferably within the automotive industry.

**Skills**:Advanced skills in preparing quotes, managing invoices, and working with accounting software.

**Communication**:Exceptional verbal and written communication skills in English, with an ability to explain services and pricing clearly.

**Tech-Savvy**:Proficient in CRM systems, invoicing software, and appointment management tools.

**Availability**:Ability to work night shifts (US timings).

**Problem-Solving**:Strong attention to detail and effective problem-solving skills.

**Preferred Qualifications**:
**Industry Knowledge**:In-depth understanding of automotive repair services.

Customer-Oriented: Professional, customer-focused attitude and commitment to providing excellent service.

**Why Join Us?**

Opportunity to work with a dedicated and experienced automotive team

Supportive and growth-oriented work environment

Remote working options for night shifts
**- Location**: Remote US Shift

Pay: ₹25,000.00 - ₹40,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

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