Customer Service Executive

3 hours ago

Lucknow, India Tata Communications Full time

**Job Family Descriptor**

Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system Track and monitor the environment performance to ensure mínimal interruption to network transmission andor network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments

**Broad outline of the Role**
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

**Purpose - Broad objective of the role**

**Operating Network - Key External**

**Operating Network - Key Internal**

**Size and Scope of Role - Financial**

**Size and Scope of Role - No. of direct reports**

**Size and Scope of Role - Total team size**

**Size and Scope of Role - Other size parameters**

**Minimum qualification & experience**
- Graduate with 0-4 years of experience

**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems

**Key Responsibilities**
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.

**Technical Competencies**

**Knowledge / Skills**

**Job Segment**:Real Estate, Network Security, Facilities, Operations Manager, Sales, Security, Operations, Customer Service

  • Tellicaller

    1 week ago

    Lucknow, India Customer care executive Full time

    **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund - Work from home Shift: - Day shift Supplemental pay types: - Bonus pay - Performance bonus **Speak with the employer** +91 8090490365

  • Hiring for Customer Care Executive

    2 weeks ago

    Lucknow, India Aegis Customer Support Services Private Limited Full time

    ### Customer Care Specialist ### Duties: - Handle customer inquiries, complaints, and requests in a professional and timely manner - Analyze customer needs and recommend appropriate products or services - Upsell additional products or services to customers when applicable - Make outbound calls to follow up with customers or provide updates on their...

  • Customer Service

    6 days ago

    Lucknow, India Emrold Management Services Pvt. Ltd. Full time

    Profile - **Customer Support Executive** Location - **Lucknow, Hazratganj** Qualification - **Graduate & Undergraduate** Experience - **Fresher / Experienced** both can apply Salary - **14000 to 20000** - Skills - Good Communication in **English & Hindi**: - Negotiable and customer handling - immediate joining - Voice Versant Test - **Level - 4...

  • Customer Support Executive || Freshers

    4 weeks ago

    Lucknow, India Ambar Trust Group of Service Full time

    Job Openings for 8 Customer Support Executive Jobs for Freshers in Lucknow, Barabanki, Sitapur, having Educational qualification of : Higher Secondary, Secondary School, , , , , ma, , with Good knowledge in Basic Computers etc.Experience 0 - 1 Years No. of Openings 8 Education Higher Secondary, Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Pharma, B.Sc, M.A...

  • Customer Service Representative

    1 week ago

    Lucknow, India Ada Designer Chikan studio Full time

    Job description **Job Responsibilities and Duties** - Providing splendid customer services to customers in a friendly and courteous manner at all times. - Having sufficient knowledge about the products and services and respond to all inquiries accordingly. - Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are...

  • Customer Service Executive

    4 days ago

    Lucknow, India Niftel Communication Full time

    Full Time (WFO) Process: chat support process Profile: Customer Support Associate Log in hours: 9 hours shift ( 8 hours login and 1 hour break) **Salary**: 13.5 CTC to 15.5 CTC 6 days working with 1 rotational week off Notes: - Excellent english communication skills Role & Responsibilities - Handling customers - Solving queries **Salary**:...

  • Customer Service Executive

    1 week ago

    Lucknow, India ratify technologies Full time

    Responsibilities - Devise and use fruitful sourcing strategies - Discover profitable suppliers and initiate business and organization partnerships - Negotiate with external vendors to secure advantageous terms - Approve the ordering of necessary goods and services - Finalize purchase details of orders and deliveries - Examine and test existing contracts -...

  • Customer Support Executive

    2 weeks ago

    Lucknow, India INDUS TOWERS LIMITED Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Csa (Customer Service Associate)

    6 days ago

    Lucknow, Uttar Pradesh, India Trash tokri service management private limited Full time

    **Customer service** is broader and encompasses all interactions. Customer service agents are more relationship-driven and aim to help ensure customer satisfaction. Customer service teams focus on creating a positive overall experience throughout the customer journey. Great customer service includes assisting customers before, during and after a purchase, as...

  • Customer Support Executive

    6 days ago

    Lucknow, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || Customer Support Executive || Lucknow** Profile: - Customer Support Executive Experience: - Min 6 month - 1 Year CTC - upto 2.5 LPA (Depend on the interview) Location: - Gomti Nagar, Lucknow Working Days: - 6 Days (9:30 AM- 6:30 PM) **Position -** Customer Support Executive **KRA**: - Handle an average of 60-80 telephonic calls...