People & Communication Services Agent

5 days ago

Chennai Tamil Nadu, India Kone Full time

**Skills Required**:

- Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management)
- Experience in using Workday and/or other HR solutions as an advantage.
- Experience of working in a shared service center.
- Experience in Voice based process will be an added advantage.
- Strong working language skills required for **English, Hindi **and at least 2 Indian regional languages (preferably Telugu or Kannada). All other languages are considered an asset.
- Empathy and true service mindset to ensure great employee experience for the service delivery.
- Promoting two-way communication with an exchange of information, opinion and feelings
- Actively listening to the input of others and summarizing information to ensure they have been understood.
- Willingness to work in different time zones / shifts to meet business requirements.
- Ability to create reports and analyze data.
- Problem solving skills.
- Quality focus

**Responsibilities & Key activities**:

- Enable high quality and efficient HR Service delivery from P&C Services by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organization.
- HR processes in scope cover the following process areas: master data, reporting, learning and development, reward and recognition, and talent management.
- Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment.
- Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working.
- Train and coach P&C Services team regarding different HR process and tool related topics and support them in resolving queries relating to these.
- Participate to supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions.
- Participate to processing different transactions and handling employee and managers queries.
- Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date
- Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience.
- Reporting time and other process performance data based on request.
- Maintaining working instructions and knowledge base.
- Supporting process improvements and harmonization activities.
- Participation in team meetings, process analysis and improvement actions.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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