
Guest Relation Executive
11 hours ago
**JOB TITLE**: Guest Relation Executive
**Experience**: 5 months +
**Location**: Gurugram
**Company Overview**:
Flock Coliving is revolutionizing the concept of coliving space in Gurugram, offering premium accommodations in the city's most sought-after localities. With a portfolio of multiple properties strategically located near major corporate offices, commercial centers, educational institutions, and entertainment hubs, we provide a seamless living experience that blends convenience, comfort, and community.
**Responsibilities**:
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
**Requirements and skills**:
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Pay: ₹15,000.00 - ₹32,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Guest relations: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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