ERP Implementation Associate

6 days ago

Electronic City Bengaluru Karnataka, India Centre for Developmental Education Full time

**Job Summary**:
**Key Responsibilities**:
**1. ERP Implementation & Configuration**
- Manage end-to-end implementation of education ERP modules such as: Kos (Admissions, Enrollment, Academics, Exams), LMS (Course Management, Assessments, Content Delivery), Accreditation & Compliance Modules
- HR & Payroll, Finance, and Inventory Modules as applicable
- Configure workflows, roles, access controls, reports, and dashboards for different user categories.
- Customize and map academic processes to ERP modules (e.g., academic calendars, grading systems and etc).

**2. Client Coordination & Training**
- Act as the primary point of contact for assigned institutions during ERP rollout.
- Conduct training sessions and workshops for stakeholders including: Faculty - on LMS, Attendance, Assessments, Admin Staff - on SIS, HR, Finance modules, Students - on portals, mobile apps, and online access
- Document client requirements and perform gap analysis for process improvements.

**3. Support & Issue Resolution**
- Provide first-line support during implementation and post-go-live.
- Coordinate with technical teams for bug fixes, customizations, and updates.
- Maintain detailed logs of client issues and track resolution progress.

**4. Data Management & Migration**
- Assist with data collection, cleansing, and migration from legacy systems to the new platform.
- Verify data integrity and ensure compliance with institutional data policies.

**5. Process Documentation & Reporting**
- Maintain detailed implementation documentation (SOPs, user manuals, training guides).
- Generate project progress reports, user feedback, and post-implementation reviews.

**Key Skills & Competencies**:
**Technical Skills**
- Understanding of ERP platforms, especially in the education domain
- Familiarity with LMS platforms (e.g., Moodle, Canvas)

**Functional Knowledge**
- Education sector workflows and academic lifecycle: Admissions → Course Management → Exams → Results → Graduation
- HR, Payroll, Finance basics in educational institutions

**Soft Skills**
- Strong communication and interpersonal skills
- Analytical thinking and problem-solving ability
- Attention to detail and process orientation
- Patience and user-focused mindset for dealing with diverse educational stakeholders

**Preferred Industry Experience**:

- EdTech Companies
- Educational Institutions (Universities/Colleges)
- ERP/Software Implementation Firms

**Job Types**: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- How many years of experience do you have in in EdTech ERP Implementation?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total: 3 years (required)

Work Location: In person

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