Customer Care Executive

2 weeks ago

Lucknow Uttar Pradesh, India TPS Technologies Full time

**Job Overview**

**Duties**
- **First Point of Contact**: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback
- **Response Time**: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction.Maintain a professional demeanor while demonstrating excellent phone etiquette.
- **Issue Resolution**: Resolving customer issues effectively and escalating them when necessary.
- **Basic Computer Skills**: Perform data entry tasks to maintain up-to-date customer records and interactions.
- **Coordination**:Collaborate with other departments to resolve complex issues effectively.Assist in the development of client services strategies to improve overall customer experience.

**Skills**
- Proficient in data entry with attention to detail.
- Strong client services background with a focus on customer satisfaction.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele.
- Experience in outbound calling and handling various customer service scenarios.
- Excellent office skills, including familiarity with standard office software and tools.
- Strong analytical skills to assess situations and provide effective solutions.
- Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions.

Join us as a Customer Care Specialist where you can make a difference by delivering outstanding service and support to our valued customers

**Job Type**: Internship
Contract length: 6 months

Pay: ₹5,000.00 - ₹7,000.00 per month

**Benefits**:

- Paid time off
- Work from home

**Language**:

- Hindi (preferred)
- English (required)

Work Location: Remote

Expected Start Date: 21/07/2025

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