Technical Support Executive

1 week ago

Gurgaon, India Outsourced well Full time

JOB DESCRIPTION POSITION - Associate - Customer Delight

ROLE - Individual Contributor

LANGUAGE REQUIRED - English + Hindi/Tamil/Kannada/Spanish

WORKDAYS - 6 days’ Work From Office (Rotational Week-offs)

SHIFT TIMINGS - 08:00 am to 08 pm

NOTICE PERIOD - Immediate Joiners only

**ROLE**

As a Technical Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

**RESPONSIBILITIES**
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM.

**KEY REQUIREMENTS**
-  Must have 1 - 3 years of experience required in any Technical Support Process or role i.e. Customer Service, preferably with an IT Consulting or training company.
-  Active Listener.
-  Must be proficient in any of the above mentioned languages along with English.
-  TAT oriented approach.
-  Good working knowledge with Microsoft Excel or Microsoft Suite.
-  Excellent communication and interpersonal skills.

**PERKS & BENEFITS**
- Performance Linked Incentives
- OT Benefits
- Flexible Working Hour
- Medical Benefits
- Upskilling the feeling
- Exciting work culture

**Salary**: ₹380,000.00 - ₹400,000.00 per year

**Benefits**:

- Flexible schedule

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Flexible shift
- Rotational shift

**Experience**:

- customer delight: 1 year (required)

Work Location: One location

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