Technical Support Leader

2 weeks ago

Gurgaon, Haryana, India beBeeApplication Full time ₹ 25,00,000 - ₹ 40,00,000

Are you a motivated and results-driven individual seeking a challenging role that leverages your technical expertise to drive business growth?

We have an exciting opportunity for a Team Lead - Application Support to join our dynamic team.

This leadership position is responsible for managing and guiding the application support team, ensuring timely and high-quality resolution of client issues while maintaining high levels of customer satisfaction.

The ideal candidate will possess strong technical knowledge, leadership skills, and the ability to manage multiple client accounts in a fast-paced environment.

  • Lead and oversee the Application Support team to ensure timely and high-quality resolution of client issues.
  • Provide first-line and escalated support to customers 24x7, addressing queries and resolving product-related concerns.
  • Troubleshoot application software issues, perform root cause analysis, and follow through until closure to prevent recurrence.
  • Accurately log, track, and report issues in the incident management/reporting system.
  • Collaborate closely with internal teams (development, QA, product management) to resolve issues effectively.
  • Maintain comprehensive product and technical knowledge, keeping up to date through self-learning and training.
  • Ensure high levels of customer satisfaction by delivering prompt and professional service.
  • Understand ERP application architecture and structure to respond to ERP-related queries from clients.
  • Manage multiple client accounts and prioritize tasks effectively under pressure.
  • Work with SQL Server for database management, query execution, and troubleshooting.
  • Oversee and manage IIS administration, Windows Server environments, and related infrastructure.

In this role, you will be responsible for mentoring team members, conducting regular reviews, and providing training to improve performance and competencies.

To succeed in this position, you will require:

  • Strong leadership and team management skills.
  • Solid experience in Application Support and Technical Support.
  • Analytical and problem-solving skills with an eye for detail.
  • Ability to manage multiple client queries simultaneously while maintaining professionalism under pressure.
  • Excellent communication skills for both technical and non-technical audiences.
  • Strong customer service orientation with the ability to manage

We are looking for candidates with:

  • Bachelors degree in Computer Science, IT, or related field (preferred).
  • 4+ years of relevant experience in Application Support, Technical Support, or related roles.
  • Hands-on experience with SQL Server (database management, query execution, administrative tasks).
  • Knowledge of IIS administration and Windows Server (2003 or higher).
  • Background in programming/development is a strong advantage.
  • Exposure to ERP applications and structures is preferred.

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