Service Desk Technician

3 days ago

Bengaluru, India Enverus Full time

**Service Desk Technician**

**Why YOU want this position**:
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a highly talented and driven Service Desk Technician to join our IT team.

**Performance Objectives**
- Take ownership of solving software and hardware related issues for local and remote staff
- Work as a team on Service Desk projects and manage tasks accordingly to implement organization-wide changes.
- Take the lead on managing and maintaining systems utilized by IT Service Desk (CrashPlan, Carbon Black, Mimecast, Office 365, Intune, and more)
- Update and contribute concise documentation of issues, solutions, and processes to grow the service desk solutions library
- Provide quick and concise solutions to end users on their issues.
- Manage onboarding and offboarding processes for IT-related systems and procedures
- 4+ years of experience, explicitly supporting Windows-based environments (MacOS and Linux desirable)
- Intermediate level experience with handling security response and security remediation.
- Intermediate to Expert level experience supporting Microsoft Office 365
- Meticulous, analytical, and organizational skills with proven ability to multi-task
- Ability to work both independently and within a team structure
- Must have excellent communication and interpersonal skills
- The desire to travel among branch offices and to industry events

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