Customer Support Executive

4 days ago

Mumbai, India Jobs In 360 Full time

Client : FIS

Location : Mumbai (Powai)

Experience : 0 - 1 yr

Role : Voice Process

Shift : Australian Shift (2am/4am/7am)

Salary (CTC) - 26000 for Fresher / 28000 for 6 month Exp.

Roles open : 80 Nos

Contract : 6 months ( Extension possible)

Graduates but no diploma.

Roles and responsibilities:
1) Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

2) Maintains customer records by updating account information.

3) Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

3)Prepares product or service reports by collecting and analyzing customer information.

4) Contributes to team effort by accomplishing related results as needed.

**Job Type**: Contractual / Temporary
Contract length: 6 months

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Flexible shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8095638181

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