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Customer Service Agent

3 weeks ago

Kochi Kerala, India Thomsun Infocare Full time

Responsibiltes:
Engage with prospective clients via inbound and outbound calls to promote Better Life Clinic's services, including Dermatology, Aesthetics, Dental, Maternity packages, and Blood Tests.
- Provide accurate information about our services, pricing, and promotional offers to potential clients.
- Effectively pitch the benefits of our services to meet the needs and preferences of individual clients.
- Maintain a high level of professionalism and customer service during all interactions with clients.
- Utilize CRM software to update client information, record interactions, and schedule appointments.
- Collaborate with the sales and marketing team to implement sales strategies and achieve targets.
- Address client inquiries, concerns, and complaints in a timely and satisfactory manner.
- Follow up with clients to ensure satisfaction and encourage repeat business.
- Stay updated on industry trends, competitors, and new services offered by Better Life Clinic.

**Requirements**:

- Excellent command over the English and Hindi language.
- Proven experience in sales, telemarketing, or customer service roles, preferably in the healthcare industry.
- Strong communication and interpersonal skills with the ability to build rapport with clients.
- Exceptional sales pitching abilities and persuasive communication techniques.
- Familiarity with CRM software and basic computer skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, self-motivated, and goal-oriented.
- Flexibility to work shifts, including evenings and weekends if required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing support to enhance your skills.
- Opportunities for career growth and advancement within the company.
- Access to employee benefits, including healthcare coverage and wellness programs.
- A dynamic and collaborative work environment with a focus on teamwork and excellence.