Helpdesk - Noc

About the RoleWe’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world...

Role & responsibilitiesAbility to work in 24x7 operational shifts, provide support during off-business hours.Troubleshooting & problem solving skills • Knowledge of MS word, Excel, Powerpoint, OpenOfficeKnowledge of TCP/IP protocol, DNS, DHCP, HTTP, HTTPsVerbal & Written communication skills to update external/ internal teams on issuesPrepare monthly...

About the RoleWe’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world...

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