IT Support Technician

3 weeks ago

New Delhi, India MindEase AI Full time

About the RoleWe’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world challenges faced by MSP technicians.Responsibilities- Share real-world insights on ticket workflows, RMM/PSA tools, and common IT issues. - Advise on SOPs, escalation rules, and communication standards. - Join occasional in-person sessions in Bangalore.Requirements- Must be working full time at as IT support technician serving MSPs. - 2+ years in an IT Support / NOC / Helpdesk role at an IT company handeling MSPs. - Hands-on with tools like ConnectWise, Autotask, NinjaOne, or Datto RMM.Perks- Flexible part-time hours (1–2 hrs/daily). - Remote work, paid engagement. - Opportunity to contribute to next-gen IT automation.

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