Call Centre Agent

1 week ago

Ahmedabad, India IBT: Empowering Your Business with Technology Full time

Full Time Job opportunity with Monthly salary up to INR 25,000 in hand.
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.

Requirement:

- Minimum 6 months to 1 year call center/Telesales experience.
- Strong written & spoken communication skills in English.
- Should have good typing skills.
- Flexible to work in rotational shifts.
- Experience in health care or facility management would be preferred
- Available to start immediately

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 per month

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- tele sales: 1 year (required)

**Language**:

- Fluent English (required)

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