Airline BPO Agent

7 days ago


Ahmedabad, India Aviation Indeed™️ Full time

Job Opportunity:
Customer Contact Centre Agent – Aviation Industry

Location:
Ahmedabad, Gujarat

Key Responsibilities:

  • Respond professionally to customer queries via calls.
  • Sell, up-sell & cross-sell airline products and services.
  • Handle inbound calls, provide accurate information & timely updates.
  • Create/amend reservations, issue/reissue tickets, provide fare quotes.
  • Process refunds accurately and on time.
  • Ensure compliance with company policies and service quality standards.

Qualifications & Experience:

  • Minimum High School qualification with 2+ years of experience in:
  • Airline reservation & ticketing
  • Airport check-in operations
  • Contact/call center roles
  • Amadeus GDS proficiency – Mandatory
  • IATA / Airline Basic Tariff certification – Preferred
  • Computer literate with strong typing & system navigation skills

Skills & Competencies:

  • Excellent spoken & written English
  • Strong listening, comprehension & communication skills
  • Customer-focused, polite & service-oriented
  • Ability to work under pressure & handle high call volumes
  • Flexible for rotational shifts

If you're passionate about aviation and customer service, we'd love to connect with you



  • Greater Ahmedabad Area, India La Decoller Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionLa Decoller brings together deep aviation knowledge with full-stack marketing and sales expertise, helping brands take off with clarity and confidence. Specializing in branding, digital marketing, lead generation, and sales enablement, La Decoller works with clients across Aviation, Aerospace, Defense, and other B2B & B2C sectors. We...

  • Airline BPO Associate

    2 weeks ago


    Ahmedabad, Gujarat, India Raju's Aviation And Logistics Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Opportunity:Airline BPO AssociateLocation:Ahmedabad, Gujarat Key Responsibilities:Respond professionally to customer queries via calls.Sell, up-sell & cross-sell airline products and services.Handle inbound calls, provide accurate information & timely updates.Create/amend reservations, issue/reissue tickets, provide fare quotes.Process refunds accurately...


  • Ahmedabad, India Aviation Indeed™️ Full time

    Job Title:Customer Contact Centre Agent Industry:Aviation / Customer Service Location:Ahmedabad, India Job Type:Full-time Minimum Qualification:High School Qualification (IATA or Airline Basic Tariff certification is a plus) Experience:Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centers Roles And Responsibilities Respond...

  • Ticket Agent

    4 weeks ago


    Ahmedabad, Gujarat, India Ticket sphere Full time

    We are looking for a Ticketing Executive in Ahmedabad to join our team at an outsourcing firm for Canada. The Ticketing Executive will handle domestic and international flight bookings, ticketing, cancellations, reissuance, and reservations. The ideal candidate should have strong knowledge of airline ticketing, GDS systems, travel portals, and...


  • Ahmedabad, Gujarat, India Aviation Indeed Full time

    JOB DESCRIPTION As Customer Contact Centre Agent you will provide service excellence to customers through different channels of communication such as telephone email and web chat You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service Your specific...


  • Ahmedabad, Gujarat, India Aviation Indeed™️ Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job DescriptionAs Customer Contact Centre Agent, you will provide service excellence to customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.Your Specific...


  • Ahmedabad, India Aviation Indeed™️ Full time

    Job DescriptionAs Customer Contact Centre Agent, you will provide service excellence to customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your Specific...


  • Ahmedabad, India Agha Caravan International Full time

    **Customer Service Agent for leading gulf airline call centre in Ahmedabad** - Salary - **36900 INR** per month (in hand) - **HSC with min 1 year **experience in customer service industry or **Graduate.**: - **Fluent English**: - Duty hours - **8 + 1 hour break**: - Weekly off - **Rotational**: - Work location - **Ahmedabad (on site)** **Contact us...

  • Team Leader- BPO

    1 week ago


    Gandhinagar, Ahmedabad, Surat, India Cyfuture Full time

    Job Description - Complete monitoring of the team and team performance. - Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. - Maintenance of the data records, meeting revenues & targets. - Maintaining a daily MIS report. Required Candidate...


  • Ahmedabad, India Mantras2Success consultants Full time

    Opening: 30 Nos. Job ID: 56035 Employment Type: Full Time Reference: Work Experience: 1.0 Year(s) To 6.0 Year(s) CTC Salary: 1.50 LPA TO 3.60 LPA Function: ITES / BPO / KPO / Customer Service / Operations Industry: Airlines/Travel/Tourism **Location**: - Ahmedabad **They will be taking care of the inbound calls that they will receive and have a bond...