Airlines Process Associate

7 days ago


Ahmedabad, India Aviation Indeed™️ Full time

Job Title:
Customer Contact Centre Agent

Industry:
Aviation / Customer Service

Location:
Ahmedabad, India

Job Type:
Full-time

Minimum Qualification:
High School Qualification (IATA or Airline Basic Tariff certification is a plus)

Experience:
Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centers

Roles And Responsibilities

  • Respond to customer inquiries via phone, email, and web chat
  • Sell, up-sell, and cross-sell products and services
  • Handle new reservations, ticket modifications, refunds, and fare calculations
  • Ensure customer satisfaction by providing accurate and timely information
  • Escalate complex queries to senior team members as needed

Qualifications & Skills

  • Experience with Amadeus GDS is essential
  • Strong communication skills in English (spoken and written)
  • Ability to manage high call volumes in a fast-paced environment
  • Customer-focused approach with a problem-solving mindset
  • Adaptability to new systems and processes
  • Willingness to work in shifts

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