QA (Call Centre)

7 hours ago

Ahmedabad, India Riddhi corporate Services Ltd Full time

**Urgent Opening for the position of Quality Auditor/Quality Analyst for the Call Process in Bapunagar, Ahmedabad.**

**Job Description (**Roles and Responsibilities)**
- Monitor calls handled by agents as per the Sampling Plan.
- Conduct regular joint discussions (Call Calibrations) every week.
- Handle agent errors that are reported via messages.
- Analyzing training, calls & scrubbing data will be part of your routine.
- Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization.

**CANDIDATE SKILLS**
- Good analytical skills are required.
- Proficiency in MS Excel is an added advantage.
- Good communication/interpersonal skills are a requisite
- Ability to think out of the box and understand different perspectives.
- Should be willing to work in rotational Shift.

**Requirements**:
1. Have worked as a QA in a Call centre
2. Knowledge of excel
3. Minimum 12th Pass
4. Good communication skills (verbal and written)

**Salary**: Up to ₹18,000.00 per month

Schedule:

- Day shift

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