QA (Call Centre)

**Requirements and skills** - Proven experience as call center manager or similar position - Experience in customer service is required - Knowledge of performance evaluation and customer service metrics - Solid understanding of reporting and budgeting procedures - Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) - Proficient in...

**Tele Caller - Contact Centre** - Answering inbound calls and making outbound calls & do the entry in CRM/IMS & forward it to the concern departments. - Fill all the inquiry details in the CRM/IMS and update the follow-up with proper remarks. - CRM / IMS checking - Cross-Selling - Any other work assigns by Manager or Management

To be attend customer calls and register complaint in system - To be publish MIS reports - Out call to customers for feedback & complaint status update - Follow up with Service centre for complaints Pay: ₹150,000.00 - ₹250,000.00 per year Schedule: - Day shift - Fixed shift Work Location: In person **Speak with the employer** +91 7486045957

**Responsibilities**: - Handle outbound and inbound calls for international clients (primarily U.S.based). - Provide accurate information about services, resolve customer queries, and ensure excellent service delivery. - Document all call information according to standard operating procedures. - Follow communication scripts and maintain a high level of...

Job Title Contact Centre Manager Location Ahmedabad CTC 6-7 LPA Experience Required 5 Years Outbound Telesales Team Handling About the Role We are looking for an experienced and result-driven Contact Centre Manager to lead our Inbound and Outbound operations The ideal candidate will have a proven track record in telesales team management and...

**Azure** is a globally trusted company for simplifying and streamlining the process of capturing, managing, organizing, sharing and experiencing market competitor, and organizational data. Azure leads the world in data services quantitative, qualitative and visualization. Azure uses its own call centre for CATI Research, and has over 200 registered partners...

Qualification: MCA or BE/B. Tech/M.Tech Computer ScienceISTQB (International Software Testing Qualifications Board) add onJob Responsibilities:Responsible for doing test estimation, test cases, tests planning, test scenarios, and designing.Responsible to perform different testing such as Functional, Regression, Integration, Smoke, Database etc.Generate...

Company: NEC Corporation India Private Limited- Employment Type: - Office Location: Ahmedabad, GJ, IN, 380015- Work Location: On Site- Req ID: 2444- Description: - **Resposibilities**: and station staff related issues, theft issues, bus and station equipment issues, misbehaviour issues. 2. Verification and Validation of the complaints received by...

**Company**:NEC Corporation India Private Limited**Employment Type**: **Office Location**:Ahmedabad, GJ, IN, 380015**Work Location**:On Site**Req ID**:2444**Description**: **Resposibilities**: and station staff related issues, theft issues, bus and station equipment issues, misbehaviour issues. 2. Verification and Validation of the complaints received by...

Manage large amounts of inbound and outbound calls in a timely manner 2. Follow communication “scripts” when handling different topics 3. Answer all their questions 4. Keep records of all conversations in our call centre database in a comprehensible way 5. Frequently attend educational seminars to improve knowledge and performance level 6. Meet...