Call Centre Agent

2 days ago

Ahmedabad Gujarat, India Virdhara Infotech Full time

**Key Responsibilities**:

- Answer incoming calls promptly and professionally from UK customers looking to book taxis.
- Assist customers in booking local and airport taxis accurately using the internal booking system.
- Provide real-time information about fares, wait times, driver ETA, and payment options.
- Resolve customer queries and complaints efficiently and empathetically.
- Modify, cancel, or update bookings as per customer requests.
- Adhere to company and client-specific quality and compliance guidelines.
- Maintain accurate records of customer interactions and bookings in the CRM system.
- Meet or exceed daily KPIs related to call handling, booking accuracy, and customer satisfaction.

**Required Skills and Qualifications**:

- Minimum 6 months of experience in a voice-based BPO or call center preferred
- Excellent verbal communication skills in English with a neutral or UK-friendly accent.
- Strong listening and problem-solving skills.
- Basic computer literacy and the ability to multitask across software platforms.
- Willingness to work UK shifts (aligned with the UK time zone)
- High school diploma or equivalent; higher education preferred.

**Preferred**:

- Previous experience in travel, transport, or taxi dispatch services is a plus.
- Familiarity with UK geography and cities (desirable but not mandatory).

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Call center: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9979574875

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