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Visa Travel Agent

2 weeks ago

Banjara Hills Hyderabad Telangana, India IMAD Travel Pvt Ltd Full time

**Role Overview**

As a Visa Travel Agent, you will manage end-to-end visa processing services for clients traveling to multiple international destinations. You’ll act as a bridge between consulates and clients, ensuring a seamless and efficient documentation process while maintaining high levels of customer satisfaction.

**Key Responsibilities**
- Handle all visa processing requirements for tourist, business, Umrah, Hajj, and student visas
- Guide clients on visa requirements based on destination and nationality
- Schedule and coordinate consulate appointments, biometric submissions, and follow-ups
- Stay updated with changing consulate rules, fees, and processing times
- Liaise with embassy/consulate offices for smooth submissions and queries
- Maintain visa records, client communication logs, and timely reporting
- Provide post-submission updates and support to clients until passport delivery
- Collaborate with ticketing, holiday, and customer care teams internally

**Key Requirements**
- Minimum 2 years of experience in visa processing or travel documentation
- Strong knowledge of Schengen, UK, US, Canada, UAE, and Southeast Asia visa processes
- Excellent communication and customer service skills
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office and basic CRM tools
- Knowledge of Umrah/Hajj visa processing is a big plus
- Ability to handle pressure, deadlines, and multiple cases simultaneously

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund