Customer Care Executive

18 hours ago

Jamshedpur, India Conneqt Business Solutions Ltd Full time

Process**:Tata Sky & UIDAI**

**Broad Responsibilities/ Major Deliverables**:

- Listening to and understanding the customer’s requirements.
- Provide product / service details & benefits to customers.
- Capture correct information where ever required.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
- Escalating the call to the team leader / manager, wherever desirable
- Handle escalations and irate customer in proper manner

**Experience**:

- **Minimum 6 months exp and above. *

In any industry preferably Call Center

**Age**: 18 years onwards

**Aptitude**:Process orientation, Systems thinking.

**Typing speed**: 18 WPM /88 % Accuracy

**Key Competencies**:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Languages : - Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi

**Walk In interview with Spot offer letter & joining -**

**Reference : - **Bikash - Indeed**

**CONNEQT BUSINESS SOLUTIONS LIMITED**

a wholly owned subsidiary of Quess Corp

G P Slope, Gwalpara Primary School, Near Kadma Water Tower, Kadma, Jamshedpur - 831005, India

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹100,000.00 - ₹135,000.00 per year

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Bengali (required)
- Oriya (required)
- Hindi (preferred)
- Assamese (preferred)
- English (preferred)

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