Operation Associate
5 days ago
**Location**: Calicut
**Salary**: ₹15,00,000 - ₹20,00,000 per year
**Experience**: Minimum **2 years in Sales**
**Job Type**: Full-time
**Job Summary**
**Responsibilities**
✔ **Post-Sales Support**: Ensure a smooth handover from sales to the operations team, facilitating customer onboarding and engagement.
✔ **Customer Relationship Management**: Maintain strong client relationships, address concerns, and improve customer retention.
✔ **Process Optimization**: Analyze and refine existing workflows to enhance operational efficiency.
✔ **Data & Reporting**: Maintain accurate post-sales data, generate reports, and analyze customer feedback for continuous improvement.
✔ **Upselling & Renewals**: Identify and implement opportunities for upselling and contract renewals.
**Requirements**:
**2+ years of sales experience**.
Strong knowledge of **sales operations and customer success**
Excellent **communication and interpersonal skills**
Strong problem-solving and multitasking skills
Self-motivated with a results-driven approach
**Benefits**
✨ **Competitive Salary**: 15,000-20,000
✨ **Career Growth**: Opportunity to grow in a fast-paced Ed-Tech industry
✨ **Learning & Development Opportunities**
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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