Customer Service Representative

**Position Title**: Voice-Based Customer Support Executive
**Location**: Chennai, Tamil Nadu
**Industry**: Beauty & Wellness

**Job Type**: Full-Time (9:30AM to 7:30PM)

**Working Days**: Monday to Sunday ( OFF on Tuesday)

**Job Summary**:
**Key Responsibilities**:

- **Client Interaction**:

- Manage inbound and outbound customer calls in a professional and friendly manner.
- Respond to customer inquiries promptly and effectively on **WhatsApp** and **Instagram**, offering information about services, pricing, and products.
- Handle appointment bookings, confirmations, and rescheduling through phone calls, WhatsApp, and other communication channels.
- **Complaint Resolution**:

- Address and resolve client complaints or issues efficiently, ensuring high levels of customer satisfaction.
- Provide solutions to customers’ concerns related to hair extensions, services, or other salon-related matters.
- Escalate complex issues to the relevant department when necessary, ensuring timely follow-up and resolution.
- **Appointment Management**:

- Schedule, confirm, and reschedule appointments based on client availability and salon capacity.
- Ensure that clients are well-informed about their appointments, services, and any required preparations.
- Maintain an organized record of all client appointments, ensuring no overlap or scheduling conflicts.
- **Customer Engagement**:

- Engage with clients on social media platforms (Instagram, WhatsApp) to promote services, share offers, and respond to inquiries.
- Follow up with clients post-appointment to gather feedback and ensure satisfaction with services provided.
- **Administrative Support**:

- Maintain accurate records of client interactions, complaints, and feedback in the salon’s CRM system.
- Work with the Manager for salon’s inventory of hair extensions, ensuring products are available for upcoming appointments.

**Key Skills and Qualifications**:

- High school diploma or equivalent; a degree in hospitality, business, or a beauty-related field is an advantage.
- **Excellent communication skills in both English and Tamil** (spoken and written).
- **Minimum 1-2 years of experience** in customer service or voice-based support (experience in the beauty/wellness industry is a plus).
- Ability to handle high volumes of calls and messages with patience and professionalism.
- Familiarity with managing customer support via **WhatsApp**, **Instagram**, and other messaging platforms.
- Ability to handle customer complaints calmly, professionally, and with a problem-solving approach.
- **Multitasking skills** with the ability to prioritize tasks effectively.

**Desired Traits**:

- Friendly, approachable, and customer-focused with a positive attitude.
- Strong interpersonal skills, and the ability to build rapport with customers.
- Highly organized with great attention to detail.
- Passionate about the beauty and wellness industry.
- Ability to work under pressure, especially during busy periods.

**Salary**: Competitive, based on experience, with performance incentives and additional benefits.

**How to Apply**:
Please submit your resume to indeed portal and you will be asked to visit our salon for an in-person interview.

Join our vibrant team and play a key role in delivering an exceptional customer experience at our hair extension salon

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Support (Voice): 1 year (required)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person

**Speak with the employer**
+91 7010894135