Customer Service Representative

1 day ago

Perungalathur Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a International Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels.

We are hiring

Role: Customer service representative - International

Location: Perungalathur, Chennai

Shift: Rotational Shift and Rotational weekoff

**Salary**: 2.5 LPA

Qualification: Any Graduate

Language Assessment would cover aspects/attributes around,

Roles and Responsibilities:

- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,
- Good understanding of phone/chat etiquette - Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries,
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.
- **Written Skills**:

- Ability to compose grammatically precise, concise, and appropriate sentences,
- Ability to clearly understand and respond appropriately to the problem statements of customers,
- **Verbal Skills**:

- Ability to articulate, clear and friendly tone in a neutral accent without dead air,
- Ability to manage and maintain required communication pace,
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Capable of managing communication flow and direction,
- Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Goal orientated with a focus on learning and continuous improvement,
- Team player that is willing to make adaptions for the benefit of customers and the program's engagement activities,
- Ability to Type 35+ WPM with accuracy of 85%

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹250,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91
7200585283

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