Front Office Associate

2 days ago

Bengaluru Karnataka, India 37th Crescent Hotel Full time

**Guest Relations**:

- Welcome guests with a warm and professional attitude.
- Handle guest check-in and check-out as per hotel standards.
- Assist guests with inquiries regarding hotel facilities, services, and local attractions.
- Ensure prompt handling of guest complaints and escalate when necessary.
- **Reservations & Administration**:

- Maintain updated records of bookings and guest preferences.
- Handle billing, invoicing, and payments accurately.
- Prepare daily reports for occupancy, revenue, and guest feedback.
- **Communication & Coordination**:

- Act as a liaison between guests and other hotel departments.
- Ensure smooth communication with housekeeping, food & beverage, and other service areas.
- Maintain effective communication channels with the Front Office Manager.
- **Operations & Standards**:

- Monitor the front desk area to ensure cleanliness and orderliness.
- Follow all SOPs (Standard Operating Procedures) related to front office operations.
- Maintain guest confidentiality and security of information.
- Uphold grooming standards and maintain professional appearance.
- **Customer Service Excellence**:

- Anticipate guest needs and provide personalized services.
- Handle VIP, group, and long-stay guest arrangements.
- Collect guest feedback and contribute to continuous improvement.

Pay: ₹17,327.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

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