Customer Service Representative

2 days ago


Mira Road Mumbai Maharashtra, India Al- fahad Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer queries, complaints, and issues effectively and efficiently.
- Provide accurate product and service information to customers.
- Maintain a high level of professionalism and build a positive rapport with customers.
- Achieve customer satisfaction and service level targets.
- Maintain records of customer interactions, process customer accounts, and file necessary documentation.
- Collaborate with internal teams to address and resolve customer concerns.

**Key Requirements**:

- **Experience**: Minimum 1 year in an international customer service role.
- **Communication Skills**: Exceptional verbal and written communication skills in English.
- **Technical Skills**: Proficiency in using CRM tools, MS Office, and related software.
- **Problem-Solving**: Strong analytical and problem-solving abilities.
- **Flexibility**: Ability to work in shifts and adapt to changing customer demands.

**Benefits**:.
- Opportunity to work in a fast-paced, international environment.
- Career growth and skill development opportunities.

Pay: ₹10,517.61 - ₹30,000.00 per month

Schedule:

- Night shift
- Rotational shift

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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