Pre-service Representative

1 week ago

Broadway Chennai Tamil Nadu, India Albany Medical Center Full time

Department/Unit:
Patient Engagement Center

Work Shift:
Day (United States of America)

The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.

**Responsibilities**:

- Maintain strict adherence to the Albany Medical Center Confidentiality policy.
- Incorporate Albany Medical Center Customer Service Standards and demonstrates commitment toward meeting and exceeding the needs of our customers into daily activities.
- Comply with all Albany Medical Center Policies.
- Comply with behavioral expectations of the department.
- Maintain courteous and effective interactions with colleagues.
- Demonstrate an understanding of the job description, performance expectations, and competency assessment.
- Participate in departmental and/or interdepartmental quality improvement activities.
- Participate in the training and onboarding of new staff members
- Participate in and successfully completes Mandatory Education.
- Perform all other duties as needed or directed to meet the needs of the department.
- Adheres to AMC Corporate Compliance Plan

Qualifications:

- High School Diploma
- 1 - 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.
- Insurance knowledge, preferred

Thank you for your interest in Albany Med

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:

- Relevant Background Check(s)
- Drug Screen
- PPD / Tuberculosis Test
- Reference Check
- Applicable vaccinations

Albany Med is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

  • Client Service Representative

    23 hours ago

    Chennai, Tamil Nadu, India SPS Ventures Full time

    **Designation: Senior Client service representative** Role: Patient Scheduling Representative Shift: Night Shift (US Shift) (05:30 pm IST to 2:30 am IST) Working Days: Monday to Friday (Saturday & Sunday fixed off) Experience Required: 1 to 4 Years in BPO international voice process or any customer-facing role Communication Skills: Excellent verbal and...

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Teambest theratronics Asia pvt ltd Full time

    Customer Service Representative (CSR) is responsible for providing customer support, resolving issues, and answering inquiries to ensure customer satisfaction and loyalty, according to Indeed. CSRs act as a liaison between the company and its customers, handling a variety of tasks to maintain a positive customer experience **Job Types**: Full-time,...

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India TNQ TECHNOLOGIES PRIVATE LIMITED Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...

  • Junior Service Representatives

    3 days ago

    Chennai, Tamil Nadu, India Namlabs technologies pvt ltd Full time

    A Customer Service Representative (CSR) acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. They handle a variety of tasks, including responding to customer questions, processing orders, handling complaints, and providing information about products and services. CSRs are crucial for...

  • Customer Service Representative

    1 week ago

    Chennai, Tamil Nadu, India VeWinpro Tech soloutions Pvt Ltd Full time

    Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability...

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Kenfill Techno Solutions Full time

    Timing : _**Night Shift - US time zone **_ **Requirements**: - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different...

  • Inside Sales Representative

    2 days ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are a fast-growing cloud consulting and services company specializing in:Cloud Transformation – helping organizations migrate and modernize their applications and infrastructure on the cloudCloud Operations & Optimization – enabling businesses to operate efficiently and securely in the cloud while optimizing costsCloud Innovation – driving business...

  • Field Sales Representative

    2 weeks ago

    Erode, Tamil Nadu, India Service Pluz Full time

    We are looking for a highly motivated and results-oriented **Field Sales Representative** to join our team. In this role, you will be responsible for driving sales, building relationships with clients, and promoting our products or services directly in the field. You will be the face of the company, meeting potential clients, generating leads, and ensuring...

  • Customer Service Representative

    1 week ago

    Virugambakkam, Chennai, Tamil Nadu, India Vee2care students Pvt LTD Full time

    We are currently seeking a versatile individual to fill the role of Customer Service representative for creating ID cards for schools. This position involves designing ID cards using Photoshop software and assisting to work with microsoft excel with various back-office tasks as needed. Pay: ₹13,000.00 - ₹18,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    2 weeks ago

    Perungudi, Chennai, Tamil Nadu, India Ghost Research Solutions Full time

    **Job Title**:Customer Service Representative **Responsibilities**: - Lead generation - Resolving the issues of the customer - Handling inbound and outbound calls **Requirements**: - Minimum qualification - 12th pass - Basic computer knowledge **Experienced and Freshers are welcomed!** **Job Types**: Full-time, Regular / Permanent **Salary**:...