Junior Service Representatives

5 days ago


Chennai Tamil Nadu, India Namlabs technologies pvt ltd Full time

A Customer Service Representative (CSR) acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. They handle a variety of tasks, including responding to customer questions, processing orders, handling complaints, and providing information about products and services. CSRs are crucial for maintaining positive customer relationships and contributing to the overall success of a company. Key Responsibilities:

- **Problem Solving**: Identifying and resolving customer issues, escalating complex problems when necessary.
- **Order Processing**: Assisting with order placement, returns, and exchanges.
- **Product and Service Information**:Providing accurate details about company offerings.
- **Complaint Handling**: Addressing customer grievances with professionalism and empathy.
- **Account Management**: Updating customer records and maintaining accurate information.
- **Sales Support**: Recognizing opportunities to upsell or cross-sell products and services.
- **Relationship Building**: Fostering positive customer relationships through excellent service.
- **Collaboration**: Working with team members to improve processes and customer experience.
- **Staying Informed**: Keeping up-to-date on company policies, products, and services.

**Job Types**: Full-time, Part-time

Pay: ₹8,086.00 - ₹26,369.73 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person



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