Customer Relationship Executive

14 hours ago

Jagdalpur, India Rathi Build Mart Full time

**Job Title**: Customer Relationship Executive (CRE)

**Location**: Rathi Build Mart Chitrakote Rd, Dalpat Sagar Ward, Motitalab Para, Jagdalpur, Chhattisgarh 494001.
**Department**: Sales & Customer Service
**Reporting To**: Store Manager / Sales Head
**Industry**: Retail - Tiles, Bath Fittings, Sanitaryware & Interior Products

**Job Summary**

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) who will handle the complete customer journey—from showroom visit to product selection, order processing, delivery, installation coordination, and post-sale feedback.

**Key Responsibilities**

**In-Store Sales & Customer Handling**
- Welcome and assist walk-in customers in selecting tiles, bath fittings, sanitaryware, and interior products.
- Understand customer needs, site size, design preferences, and budget to suggest suitable products.
- Share product samples, catalogs, and prepare quotations or price estimates.
- Maintain professional and courteous communication to ensure high customer satisfaction.

**Order Processing**
- Confirm product details, quantity, rates, taxes, discounts, etc. with the customer.
- Prepare sales orders/proforma invoice and get approval from customer.
- Coordinate for advance payment and billing.

**Delivery & Dispatch Coordination**
- Check stock availability with warehouse.
- Coordinate with logistics team for product dispatch.
- Communicate delivery timelines with the customer.
- Ensure timely and safe delivery of material at customer site.

**Installation Follow-up**
- Coordinate with in-house or third-party installer (if provided by company).
- Fix appointment for site installation with customer.
- Ensure installer visits site on time and completes work as per commitment.
- Get feedback and proof of installation (photo/signature if required).

**Post-Sale Feedback & Relationship Building**
- Follow up with customers after delivery/installation for satisfaction feedback.
- Handle complaints or product/service issues and get them resolved promptly.
- Maintain long-term relationships with customers for future business or referrals.

**Documentation & Reporting**
- Maintain records of enquiries, orders, dispatch, installation, and feedback.
- Prepare daily/weekly reports and share with the reporting manager.
- Use CRM/Excel/WhatsApp for communication tracking.

**Eligibility Criteria**
- Education: Graduate in any stream (preferred: B.Com, BBA, or Interior-related field)
- Experience: 1-3 years in showroom sales or customer service (Tiles/Sanitaryware preferred)
- Language: Fluent in Hindi and local language, basic English
- Personal: Good communication, polite behavior, time management, and follow-up skills

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9981100519

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