Officer/ Executive

4 hours ago

Jagdalpur, India Indigo Airlines Full time

Position
- Officer / Executive - AO&CS in the role of Customer Service

Job Location
- Jagdalpur

Educational Qualification
- Graduation

Age Limit
- Up to 27 Years

Job Description
- **Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:
Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre - flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Please Note

: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name “IndiGo”, and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.

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