
Citi Phone Banking Officer
4 days ago
**TELECOMMUTE Location: Chennai**
Graduate / Post Graduate from a recognized university
- Excellent written and oral communication
- Service mind set
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
NOTE
- Shift For Male Employees - 24 X 7 (Rotational Shifts) / For Female employees Working hours is any two shifts between 6:30 AM 9:30 PM
- Week offs - Any Random 2 days off in a week/ No fixed consecutive week offs given
- Education - Minimum Graduate (Full time - Regular Course)
- Location - Perungudi
- Cab pick Up and Drop
**Skills**
- **Customer Support**:
- **Customer Service**:
- **TeleSales**:
- **Tele calling**:
- **Banking Domain Knowledge**:
- **Business Process Outsourcing (BPO)**:
- **Outbound Sales**:
- **Inbound BPO**
**Responsibilities and Duties**
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like- Loans and mortgages- Priority / elite accounts**Required Experience and Qualifications**
- Graduation: Bachelor's Degree( Required )
- Proficient in English( Required )
- Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.
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